uk support
We are committed to providing outstanding customer care at all times.
This philosophy begins with the way we design our products and continues
through the entire lifetime of each and every machine we supply.
 FREE Delivery, Installation and Training
When you purchase equipment from us we include free delivery, installation and
initial training of your operators. Our aim is to have your machine
up and running in the shortest possible time.
Warranty
All new Watkiss machines, sold in the UK, come with a 12 month parts and labour warranty.
Preventative Maintenance Agreements
Many customers choose from our range of preventative maintenance agreements, which are designed to prevent problems before they occur.
This can save time
and money. We will contact you before your warranty expires to discuss the
options available.
Telephone Technical Support
If problems do occur, we provide free first line technical
support by telephone. This is fast and convenient and frequently prevents the
need for engineer visits.
Engineer Call Out
If on-site support is needed, we
aim to deal with your problem promptly and efficiently. With that in
mind, our engineers carry a wide range of spare parts to ensure one-visit call outs wherever
possible.
Parts and Supplies
Watkiss machines are manufactured in the UK which means spare parts are
readily available. Parts and supplies are held by us at our Bedfordshire factory which means there
is little delay in despatch. Wherever possible, orders placed before 3pm are despatched on that day.
documentation
Your machinery will be supplied with Operating Manuals and
Illustrated Parts Catalogues. Should you require further copies for
any reason, all documentation is available on a single CD, and may be
ordered from us quoting part number 981-200.
Alternatively, you can
download individual documents by clicking here.
Further Information
For queries or assistance regarding UK service, support and spare
parts, please contact us on 01767 685712, or
by email at
service@watkiss.com.
Our UK office hours are
8.30am - 5.00pm Monday to Friday.
|
